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CRM – Customer Relationship Management CRM, is a Customized program for managing a company’s transactions with current & future customers. This is the advanced Technology to organize, automate and synchronize Sales, Marketing, Customer Service and technical Support. Links
Sales Automation Target & AchievementsIt help to improve the sales automation process in setting up sales target & compliance. You can watch anytime the achievement against the sales target from your customized dashboard setup by your own ease.
Moreover, it’s not only helps you to manage the sales, but also allow you to plan your business roadmap like demo, relationship meeting, sales visit, tours, payment collections, grievance etc. in advance. You can track all your planed activities from calendar for their closures in time. You may also share are the relatives activity calendar with your colleague.
Marketing 1. Build and Save multiple marketing list to manage the events invitations, product updates and reminders etc.
2. Easily find with advanced search features like lead, contacts, existing customer details, enquiries etc. 3. Track your Emails Sent tools allow you to know who has opened the email, how many times, whether the URL was clicked or not. Get all the detail to filter your efforts of Marketing Team. 4. Use pre build Newsletters to send it to your customers with small alteration, which saves the major time for your Marketing Team.
5. Manage Your EVENTS –Assign tasks, mange budgets to each event process, track footfalls etc. and overall response.
Customer Care 360° 1. Service RequestQueries, Request & complaints are logged into the system & Auto Assigned.
2. Auto Client Update-Send Reminders, Call Status, Latest offers, Product Launch & Other reports automatically with your ease.
3. Client Relationship– Get the complete data of your client along with their query status. You can have all the idea about the work done or more you can do for your customer betterment.
4. Call Center Management – Initiate Process based on type of call, automatic display of customer previous detail for the better understanding of customer query. It helps you to provide the better solutions.
5. Feedback & Surveys – Online Feedback & Surveys can be driven to give the better customer delight. Easy to access all reports on any device for the fastest results in taking care of customer relationship.
HR Management 1. Strategic Planning – Team Members can plan their tasks, meeting, tours, seminars & daily basis activities.
2. Self Service – Every Employee can apply for leaves, travelling tickets & Many More.
3. Claims–Expenses during Travelling, Clients settlements & Miscellaneous expenses can be made through HR Portal.
4. HR Management – Update Employee detail like Educational qualification, experience, personal information, trainings, appointment letter & probation period & many more.
5. Recruitment Manager–HR Department can maintain all CV Request, assigning jobs as per the best person suitability, new recruitment requirement and many more with hassle free process.